Responsible Gambling at Yukon Gold Casino
At Yukon Gold Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Yukon Gold Casino operates under strict licensing and regulatory standards. We actively promote responsible gambling practices and work continuously to prevent problem gambling, underage gambling, and gambling-related harm. Our team is trained to identify signs of problem gambling and to assist players who may need support.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Lie to family or friends about how much you gamble
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when trying to reduce gambling
- Chase losses in an attempt to win back money
- Neglect work, family, or personal responsibilities due to gambling
If any of these signs apply to you, we strongly encourage you to use the tools available on this page or contact a support organisation immediately.
Responsible Gambling Tools
Yukon Gold Casino provides a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.
Loss Limits
Restrict the maximum amount you can lose over a defined period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching, and the session will end automatically once the limit is reached.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your activity in real time.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This option is ideal if you feel you need a temporary pause.
Self-Exclusion
If you feel that gambling is causing harm, you can request a self-exclusion from Yukon Gold Casino. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be closed, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, contact our support team at [email protected].
Account Closure
You may close your account at any time by contacting our customer support team. If you are closing your account due to gambling concerns, please let us know so we can apply the appropriate safeguards.
Protecting Minors
Yukon Gold Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has registered or is using an account, we will immediately suspend the account and conduct a full investigation.
We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:
- Net Nanny — parental control and content filtering software
- CYBERsitter — internet filtering for families
- GamBlock — software that blocks access to gambling websites
Support Organisations in New Zealand
If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24 hours a day, 7 days a week)
Gambling Helpline New Zealand
A free, confidential helpline for anyone affected by gambling harm, including family members and friends.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24 hours a day, 7 days a week)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and mental health assistance for people experiencing distress, including gambling-related issues.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24 hours a day, 7 days a week)
Gamblers Anonymous New Zealand
A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.
- Website: www.gamblersanonymous.org.nz
Ministry of Health — Gambling Harm
The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services.
- Website: www.health.govt.nz/gambling-harm
Tips for Gambling Responsibly
We recommend following these guidelines to keep gambling fun and within safe limits:
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Self-Assessment
Not sure if your gambling habits are healthy? You can take a free, anonymous self-assessment test to better understand your relationship with gambling:
Contact Us
If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, our customer support team is available 24 hours a day, 7 days a week.
- Email: [email protected]
- Live Chat: Available directly on our website
This Responsible Gambling page was last updated in June 2026.
